Returns and Exchanges
OFIR ONLINE RETURNS & EXCHANGE POLICY
We want you to love your online purchase from Ofir . If for any reason you are unsatisfied you may return or exchange the item/s you've purchased.
If you are not 100% satisfied with your purchase you may return it within 15 days of receiving your item and will be automatically issued with an Online Store CREDIT. You can use your online store credit to purchase any item from our website. Items received outside this period may not be accepted. Items must be in original condition and must not have been worn, altered or washed. All tags and packaging must remain in place. We suggest that all items should be tried on as soon as they are received to ensure you are able to return items within our returns timeframe.
WHERE TO SEND YOUR RETURN
Only full price items can be returned to our store. Please send all returns to:
Please note items received outside of the specified returns period will not be accepted.
Once the items have been received they will undergo a quality review and once cleared, you will either receive your new item (for exchanges) or a refund of purchase price (excluding original shipping cost) via the payment method used during your purchase. We endeavour to process refunds as soon as they are approved but please allow 5 working days for returns to be processed. You will receive an email notification on the status of your refund or exchange once processed.
We do not refund shipping charges unless your items are faulty. Exchanges will be resent at your cost. OFIR is not liable for the loss of garments being returned and we recommend using a traceable delivery method and taking note of your tracking number.
Returns in Person
Please note, we are unable to accept online returns in person at our Head Office.